ISS Support & Maintenance Standards

The ISS Company pays particular attention to technical support and maintenance of their projects. The expansion of services list, its refnement and response rate acceleration, as well as a continuous staf qualifcation improvement are an integral part of technical support team activity. All services are provided in accordance with ITIL International Industry Standards.

ITIL (Information Technology Infrastructure Library) is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. ITIL describes processes, procedures, tasks, and checklists, which applied for establishing integration with the organization’s strategy, delivering value, and maintaining a minimum level of competency.

The ISS Company delivers the technical support and maintenance services as a package of the five ones:

Advanced Package

Benefits of Advanced package are reduced response time and a set of extra services such as:

  • The personal technical engineer
  • Weekends and holidays service
  • Extra communication channels including personal e-mail address and mobile phone number of the personal technical engineer