Entry Level
Available for free SecurOS VMS software (SecurOS Lite) users.
Standards
ISS Support & Maintenance Standards
The ISS Company pays particular attention to technical support and maintenance of their projects. The expansion of services list, its refnement and response rate acceleration, as well as a continuous staf qualifcation improvement are an integral part of technical support team activity. All services are provided in accordance with ITIL International Industry Standards.
ITIL (Information Technology Infrastructure Library) is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. ITIL describes processes, procedures, tasks, and checklists, which applied for establishing integration with the organization’s strategy, delivering value, and maintaining a minimum level of competency.
The ISS Company delivers the technical support and maintenance services as a package of the five ones:
Basic Package
Available for users of SecurOS VMS 7 and earlier.
We recommend to update your SecurOS software up to relevant releases (SecurOS 8 and higher).
It will empower to use «Standard» ISS technical support package.
Standard Package
Complete package of services.
It is available for all companies, which use relevant commercial SecurOS releases (SecurOS 8.0 and higher).
Advanced Package
Reduced response time.
A set of extra services.
The cost is calculated individually. It depends on quantity of servers, cameras, workstations, as well as SecurOS video analytics modules and detectors the security system consists of.
Maintenance Service Package
Intendent for customized SecurOS security systems.
All terms are discussed individually.
Advanced Package
Benefits of Advanced package are reduced response time and a set of extra services such as:
- The personal technical engineer
- Weekends and holidays service
- Extra communication channels including personal e-mail address and mobile phone number of the personal technical engineer